St. Michael's Hospital Residents' Advisory Panel
St. Michael's Hospital has adopted a new strategic priority of providing comprehensive health services to all local residents in central-east Toronto. MASS LBP was commissioned by St. Michael’s to strike a Residents’ Advisory Panel to determine how the hospital should respond to the diverse needs of the local community. In February of 2016, 5,000 randomly selected households across the community received a Civic Lottery invitation in the mail, asking for a resident to commit their time and volunteer on the Panel. From the 371 respondents, 28 Panelists were randomly selected to take part in the process. The Panelists represent the age, self-identified gender, and geography of the region. To date, the Panel has reached consensus on a set of guiding principles and priorities, including the design of an accessible information service for patients. Keep an eye out for the Panel's first major report in late summer of 2016.